FAQs

At Carbon Black DC, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. We will not sell your data or use it for any other purposes than this.

From time to time we would like to contact you with details of other services, content, and resources we provide. By providing us with your email address, you are opting into our terms and services agreement, and providing consent for us to contact you in regard to these items. If at any time you no longer wish to receive email communication from us, please let us know immediately by replying to the email you were sent or by clicking the unsubscribe button on any of our emails.

Turnaround Time

Our standard turnaround time is currently 7-10 business days from the time that your order is finalized and approved. “Standard turnaround” refers to orders with standard print specifications and does not include additional service such as digital party favors, animated invitations, or snap chat filters.

Additional services and speciality printing methods will add to the standard turnaround time. Please view each add-on service on our website for the latest turnaround time for each service. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us while placing your order. Taking more than 24 hours to approve your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Carbon Black DC will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God.

If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.

Turnaround Time Example

‍Let’s say you're placing an order for your daughters Sweet 16. You decide to get a custom shirt, custom back drop and custom candy wrappers. If the standard turnaround time is 7 business days for shirt printing, +3 day for custom printed backdrop, +3 days to complete the candy wrappers, you would be looking at 13 business days for your turnaround time on this particular order. Keep in mind that this does not include shipping time.

Payment Terms

50% Deposit: This deposit is due immediately after your order form is complete and your quote has been reviewed. Your deposit date determines the start of the custom printing process. At this time we are not returning deposits.

Due In Full: ­Full Payment is due prior to being items being shipped or delivered locally. However, no payment is required until you approve your design prior to initial deposit.

Rush Orders

Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. Rush orders still incur the same limitations as outlined in the turnaround time above. So, if a rush order needs an in-hands date 3 days earlier than our standard turnaround time for your order, 30% of the total order will be added as a rush fee.

1 Day: 10%
2 Days: 20%
3 Days: 30%
4 Days: 40%
5 Days: 50%
6 Days: 60%
7 Days: 70%
8 Days: 80%
9 Days: 90%
10 Days: 100%

Artwork

All artwork created by Carbon Black DC is the sole property of Carbon Black DC. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.

Any artwork you submit to us for printing that is not being created by Carbon Black DC is owned by you or its rightful owner, not Carbon Black DC. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.

Care Instructions

In order to ensure image longevity and vibrancy, we recommend hand or machine wash cold (inside out) and line dried.

In-Hands Date

If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify Coretta Troxler immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.

Shipping 

We ship via USPS & FedEx. A tracking number will be sent to you shortly after your order has left our vault. Carbon Black DC will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time IS NOT included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not included in quotes. Carbon Black DC assumes no responsibility for goods once they have left our vault. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.

Split Shipping 

We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.

Checking Your Order

Please check your order and notify us of any problems within 24 hours of delivery. We will not be responsible for error orders after 24 hours.

Custom Order vs Contract Order

At Carbon Black DC, we define custom orders as orders in which we’re procuring the blank garments. If you want to supply the blanks, the order type is now a Contract Order. Please make sure to indicate that on this order form.

Questions

If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure rour working relationship is pleasurable for all parties involved. Thanks again for working with Carbon Black DC, let’s design something fun together!